Frequently Asked Questions

What are the benefits for my organisation if we gain certification with GIC?

It will give your customers confidence that an accredited independent body (GIC) has assessed your system and demonstrated that you have the capability to deliver goods and services that consistently meet their needs. It also acts as a focus within your own company to develop best practices and promote continual improvement.

What is the validity period of the certification from GIC?

The certification cycle is three years upon issuance of the certificate. It is your responsibility to maintain and improve your system, focusing on processes for delivering good products and services to your customers. GIC will conduct periodic surveillance visits to sample check the system. After three years, a full reassessment will be conducted.

Can we make changes to our procedures and processes?

GIC encourages you to always improve your processes. As long as the improvement made was part of your formal system, it is deemed as a positive activity. Areas of improvement can often be identified during your internal audits.

What are the standards that a certified system should be based on?

The most common standard is based on the quality management standard ISO 9001. This has been adopted worldwide as the benchmark by which to measure a company's systems capability. Its principles can be readily applied to any company. These are effective leadership, customer focus to meet both stated and implied needs, a systemic approach based on well designed and managed processes. Decisions should be made based on hard data, not intuition, good relationships with suppliers and involvement of people. It also emphasizes on effective use of skills and experience of your workforce for continual improvement.
There are also other standards which your management system can be based on depending on your needs.

Can certification be obtained by any organisation?

Yes, international standards recognise that businesses are conducted in many different ways. GIC will adjust the duration of the assessment according the size and needs of the company. The standards also define products in four ways, namely the hardware, software, processed material and services. Your company may have one or a combination of these components. GIC will assist you to define the scope for your management system that will be assessed and appeared on your certificate.

What does it mean by accredited certification?

We strongly recommend that you only seek certification from certification body that is accredited by international accreditation bodies. GIC is accredited by two leading accreditation bodies, namely UKAS and JAS-ANZ. These accreditations mean that you are assured that our auditors will conduct a professional and independent assessment of your organisation. The certification can hence be recognised internationally.

How many certificates has GIC issued to-date and its suspension and withdrawal rate?

GIC has certified more than 10,000 clients worldwide to date. The suspended and withdrawn clients in 2010 are approximately 9% and 20% respectively. The suspension and withdrawal rate is being updated on an annual basis.